Yes - if say you've ordered a size small and actually you need a
medium, we will exchange it free of charge for you; but we will only
replace it with the same style of garment in the same colour (so if you
ordered a Seduction Catsuit, we’ll send you another Seduction Catsuit in
a different size). You will need to notify us of this within 7 days of
receipt of your order by emailing- [email protected].
We do not exchange or refund any item on the basis you are not happy
with the style or colour you have chosen.You must also return the
original garment to us. If you are returning an item for exchange, you
must pay for the postage, and we strongly recommend you return goods to
us using Registered Post or Signed-For delivery, or the equivalent. We
cannot exchange your garment if the original item goes missing in the
post.
We use different thicknesses of latex, depending on the garment. As a
guide, these are the thicknesses we make our best-sellers in:
Catsuits: 0.20mm or 0.4mm
Hoods: 0.20mm or 0.40mm
Stockings: 0.20mm or 0.40mm
Shirts: 0.40mm
Jeans: 0.60mm or 0.80mm
Dresses: 0.40mm
Tops: 0.40mm
Leggings: 0.20mm or 0.40mm
Tights: 0.20mm or 0.40mm
Gloves: 0.40mm
Corsets: 1.00mm at least or glued two layers of 1.00mm together
We can accept any changes you want to make to your order up to 7 days
after you've placed it, but after that, when the order is in
production, we can't make any more changes.
No, once an order has been placed on the website and processed, we
can't accept any additional items on that order. If you want to order
additional items, please place another new order, and then discuss with
us to reduce some shipping fee.
We accept to use other brand latex sheet as per your request, but we
need to charge additional cost for the new brand sheet order and related
fee such as shipping fee etc.
We make garments in a range of different standard sizes from XS to
2XL - you can see what these sizes are in terms of measurements by going
to our size chart. These standard sizes will fit most people. If you
are unsure of which size would be best fit for you please email us on [email protected] .
Kink Projects also understand that every person is different - be it
body proportions, posture and body shape, so we provide made-to-measure
service as well, for more information about Made-to-Measure, please
access here.
If you exchange a Made to Order garment, then we have to remake it.
We will normally do this within 30 days, but at busy times it may take
us a bit longer. The only cost to you will be to pay the postage to us
and from us.
All garments ordered through this site are made by hand for you when
you order them – they are not kept in stock – so making your order may
take a little time. If you need your latex faster, please email and
discuss with us first, we will check production line and charge a bit
reasonable expedited cost (this service may not be available at very
busy times).
Or you can check “Ready to Ship”
section at our site that garments will be dispatched in 10 working
days. Once your order is ready, we will let you know that it is on its
way to you.
Please Note: that once a "Ready to Ship" order has been placed via
our website it cannot be altered or amended. This is because once a
Rapid Order has been received our team will start work on this
immediately.
Latex Garments are produced from Natural Rubber Latex (NRL). NRL is
an integral part of thousands of everyday consumer and healthcare items.
The proteins contained within NRL can cause allergic reactions to
Latex. More than 40,000 products used in homes, schools and medical
settings contain latex, including common items such as: condoms, rubber
bands, balloons, surgical and examination gloves, clothing elastic, etc.
Latex allergy, or hypersensitivity, occurs when the body's immune
system reacts to proteins found in NRL. Some individuals have specific
antibodies, called IgE antibodies, that make them hypersensitive to the
proteins in NRL. Although we take great care to use latex sheeting that
has been ‘leached’ to a high level, to remove the proteins to a legally
acceptable standard, the onus is on you the consumer to ensure that you
do not have this problem prior to purchasing or wearing latex clothing.
If in doubt about being allergic to latex, you can request an allergy
test with a medical practitioner or clinic equipped to carry out the
test.
Production Delivery, Dispatch Time & Ready to Ship Order Service
All our garments are hand-made, and production usually takes 6-9 weeks for standard size order.
However, during busy Sale periods it can take 8 to 12 weeks.
If you need your latex faster, please email and discuss with us
first, we will check production line and charge a bit reasonable
expedited cost (this service may not be available at very busy times).
Or you can check “Ready to Ship” section at our site that garments
will be dispatched in 10 working days. Please Note: that once a "Ready
to Ship" order has been placed via our website it cannot be altered or
amended. This is because once a Rapid Order has been received our team
will start work on this immediately.
Yes – we have strict quality control and stringent production ethics
that can guarantee your order will comply with high levels of specific
standards for customer satisfaction. Each item is inspected carefully
before being sent to you. Our guarantee is valid for 10 days from
receipt of your order.
Other FAQs About Latex Care
Specially developed sprays and polishes (such as silicone oil and
Vivishine) are used to give latex a high gloss. The viscosity of these
sprays and polishes is specially adjusted to the shine and they
penetrate deep into the latex. It is recommended to use a damp kitchen
sponge to apply the polish for an even coating.
CAUTION: If you want to lightly buff your latex, do
not use conventional micro-fibre cloths. These rough up the latex.
AMOR ALL is also a shine and care product available in pump spray which
has been used for shining latex clothing for more than 20 years. (You
can also use AMOR ALL for machine washing in the fabric softener cycle.)
Avoid, if possible, wearing latex under normal clothing, because the
material becomes matt at the places where it comes into contact with the
textile fabric (knee area or elbow) and can no longer be made to shine
permanently. The best care with silicone or Vivishine will not help.
Due to this wear and tear, the material becomes more susceptible to
stretching after frequent wear at the worn areas.
Some plastics contain plasticizers which can destroy the latex. Toys
made of silicone or other soft materials (dildos and the like) should
not come into contact with the material for too long. The material
starts to wave and then becomes brittle after a while.
With the right storage and good latex care you will enjoy your
clothes for many years. If you follow the simple rules such as not too
much sunlight, proper dark storage, no grease or oil and always wash
after wearing, your latex clothing can last many years. The lifespan
depends on the care you give your latex clothing. In addition to the
right latex care, the lifespan also depends on how often the clothing is
worn and how much it is stressed.
We recommend Vivishine Dress, as the best solution for slipping into
your tightest latex garments. You rub a little all over your body and
slide right in. Some people prefer to use any non-scented powder baby
powder. If you do this, you should liberally cover the inside of your
garment, and then shake out any excess before pulling it on. Be
careful of pulling too hard on the seams, if you're having trouble
getting a garment on then you're just not using enough powder or lube.
A. Avoid or at least be careful of sharp objects like jewelry and
long nails, cigarettes in clubs, and those that come up to you and
stretch the latex just to hear it snap.
B. Copper will stain latex and once it does it will not go away.
C. Never use oils and latex together because the latex will gradually
disintegrate. So if you plan on something slippery, make sure it is
water based.
D. Do not store latex near sunlight or it will chalk or turn white. Try silicone to hide the white if this happens.
Should a seam split, I suggest returning the garment to us for
repair. If you want to try it yourself, the simplest approach is to
think of it as an inner tube repair and buy a patch kit. It won't look
great but you will still have your garment. Tears are not the result of
manufacturer's defect, and are not covered under our warranty. However,
if a seam should split on any Kink Projects garment, you can return it
to us for repair under warranty.
And most important is leave the latex clothes far away from metals and moisture!